Now, Bulubeef has joined the conversation by publicly assuring that its delivery drivers can enjoy a bottle of water and bathroom use when stopping by its outlets.

“To all our delivery drivers: Stop by anytime for a free bottle of water and bathroom use,” a post penned by the establishment reads.

“To everyone else reading this: Let’s take care of each other whenever and however we can. Life isn’t always easy but kindness is.”

The controversy began on 12th July when a courier, Asmin Jatt, was denied access to a Hermanos outlet. He took to social media to share his experience and explain that this isn’t the only establishment that has denied him from using their bathrooms.

Hermanos soon hit back by mocking the courier, calling him a “drama queen” and justifying the manager’s decision with the argument that couriers have previously left a messy bathroom behind them.

“Every single time we let riders use our bathrooms, we end up cleaning Chernobyl,” the now-deleted Facebook post reads.

After garnering significant flak for its statement, Hermanos CEO Vincenzo Rapisarda reminded that Hermanos wouldn’t be what it is without delivery drivers.

He admitted that the poor condition that bathrooms are left in by some couriers is a frustrating issue that must be addressed, but explained that that does not justify a loss of empathy.

Rapisarda then clarified in his comments that food couriers are welcome to use their bathrooms.

This incident has sparked a wider discussion about how delivery drivers are treated in Malta – and whether more businesses should follow suit in showing basic decency and appreciation toward the people who keep their kitchens connected to their customers.