11 Types Of Maltese Call Centre Agents Who Drive You Mad

Why is this always so painful?

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People who work in call centres have a lot of shit to deal with - and their job is very often thankless (to say the least). The 'types of annoying customers who call in' is a whole other list just waiting to happen. But despite all this sometimes as a customer all you want is someone to understand your problem and help you through it, instead what you get is:

1. The ones who listen to every detail of your problem before asking you to repeat it to a completely different person 

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At least you've rehearsed your complaint by then

2. The ones who keep testing you with passwords and transaction history even when they know you're the real customer

No, I cannot remember the exact amount of the cheque I deposited three weeks ago. Who else would put themselves through this nightmare anyway?

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3. The ones who put you on hold 20 times because they have no answers

Emm. Tini ċans ħa nsaqsi. Tippermetili sekonda? Please hold the line sir.

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4. The unnecessarily-eager-beavers: "Is there anything else I can help you with? Are you sure? Anything else you want to know?"

Especially annoying when they haven't solved the problem you actually called about.

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5. The ones who answer in Maltese when you speak to them in English

Why did you ask me to choose a language in the first place?

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6. The ones who use incredibly formal English 

"Moreover, you will have to purchase an alternative bundle if you so desire."

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7. The ones who can only tell you to switch it on and off

"Heqq, li tista tgħamel, itfiha u erġ' ixelha." or "Ippruvajt tgħamel reboot?"

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8. The ones who refuse to send help

I've been calling for four days! Send someone to fix this fucking modem. "Ippruvajt tgħamel reboot?"

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9. The ones who deny the service is shit

Hawnhekk kollox jidher tajjeb eh. Min naħa tagħna owkej.

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10. The ones you think are real only to realise they're automated responses

"Thank you for calling but our lines are busy at the moment"

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11. The ones who never answer

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Share this post with a friend who always has the worst luck with call centres!

READ NEXT: Every Maltese Customer Care Call You've Ever Had

Written By

Chris Peregin

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