Anyone trying to contact the Animal Welfare Directorate – tasked with helping the public with strays and injured and abused animals across Malta – via their 1717 helpline will most probably be left waiting as the entity suffers from staffing issues.
“Animal Welfare is way behind on inspections as we not only have officers on leave and sick, but a number of shifts like ours have less people than what is actually minimally required to work on inspections and ambulance,” an informed source told Lovin Malta.
“Sometimes inspections have to be done by the same two people manning ambulance duties in between calls which means if an emergency comes in, we either leave halfway through the inspection or else we arrive late for a rescue – we can’t be in two places at the same time and this has been going on for ages.”
Workers are trying to keep up in the day – but with AW working via 12 hour shifts (from 6am to 6pm, and from 6pm to 6am) anyone calling from 6pm to 6am will most likely not receive an answer as most remaining resources are being focused in the day.
Overall, there are around 16 officers working at the Animal Welfare Directorate.
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