MIA have pulled out all the stops for World Autism Awareness Month by making available on their website a visual guide aimed at helping passengers with autism familiarise themselves with airport processes and the different areas within the terminal.
The reason for this is to try and make the airport experience an easier one for passengers with autism and those that they are accompanied by.
The online visual guide briefs travellers on what to expect during important parts of travel as well as the procedures of checking in, border control and security screening.
“This past year, the Journey Facilitation Programme has been availed more than 180 times, and the feedback received has served to highlight what a big difference this special service has made to users, encouraging us to explore new ways of turning a potentially stressful experience into a more pleasant one,” said Head of Customer Services and Traffic Development Alex Cardona.
For a brief period, a free story book will be given to young travellers who ask at the Information Desk inside the Check-in Hall. The book is to help prepare for the actual flight.
This is not the first time MIA launched an initiative aimed at people with autism. In 2018, they launched a Journey Facilitation Programme which consisted of trained staff guiding travellers through the airport and getting access to quiet rooms.