A Maltese hotel has hit back at a professional gamer who complained about mould and insects in his room, saying he failed to mention that he spent three weeks in the hotel “eating, drinking and ordering takeout” while also refusing for his room to be cleaned.
“Yesterday, when we learned about the mould in the room through his social media post, we rectified the problem within 15 minutes,” hotel management told Lovin Malta after Counter-Strike gamer S1mple’s post made international news.
The well-known hotel expressed S1mple’s tweets were “misleading” and provided no context to a complex situation.
S1mple has been described as the “world’s number one player” in Counter-Strike: Global Offensive and yesterday, he moved to Twitter to complain about the accommodation provided to him in Malta by the Electronic Sports League (ESL) for the Pro League Season 16 playoffs.
He posted photos of mould near the ventilation system on the wall and said that he woke up to ants in his bed.
However, hotel management told Lovin Malta that S1mple checked into the hotel on 19th August, and spent 21 days with a “do not disturb” sign hanging on his door knob.
It got to the point where the hotel was leaving linens outside of his door and sent him a letter asking him to allow them to clean his room.
To this, he not only refused, but went to tell staff not to enter his room under any circumstance.
According to the management, prior to S1mple’s arrival, there was no mould nor insects in that room.
Online, S1mple said he had a problem with his room situation, explaining that he was “mad” about the fact that he had an issue with his two rooms.
“Yesterday, they told me that I need to check out from one room at 11am and when I woke up the next day, they told me to move out of that room and check back into my old one.”
However, the hotel explained that initially, S1mple had two rooms: one for gaming and one for living but the hotel soon got overbooked with other gamers so they asked him to vacate that room. That is when he posted the tweet and images to social media.
S1mple also did not inform the hotel about the mould, they were notified through seeing his posts and allegedly fixed the issue within 15 to 20 minutes.
“When the issue was drawn to our attention, after his social media posts, the mould was rectified through cleaning and painting. The next day, he was given the same room.”
Upon entering the room, they found that it was a mess, with food remnants throughout the room. They also claimed that throughout his stay, he would leave food in the corridors of the hotel.
What do you make of this messy situation?