Wolt Couriers Gather To Ask For Higher Rates Or Direct Employment

A group of Wolt couriers asked for better wages or direct employment while gathered outside the company’s Birkirkara HQ, the Times of Malta reported.

They called for direct employment to avoid paying commission fees to fleet operators, who can take up to half of their wages, workers said. They’re also calling for better working conditions, including access to basic facilities like water and toilets, noting that many restaurants don’t allow them to use the bathroom while waiting for orders.

Couriers further told Times of Malta that Wolt is paying less for the same journeys compared to a year ago.

Wolt responded saying that the vast majority prefers the “independent model” which it is focussed on maintaining. A spokesperson further argued thay wages were up by a quarter between January and March compared to the same period last year.

One worker argued that couriers earn around €3 per delivery and can make three to four deliveries an hour, with slightly higher numbers in peak summer months. However, this income is before commissions are deducted by fleets.

Workers also highlighted inconsistent support for fuel costs and criticised the lack of compensation for travel to pick-up points or waiting times—issues they want the company to address.

Bangladesh Malta Business Association (BMBA) secretary Nazmul Istiak  is leading discussions with Wolt and said that the organisation received multiple reports of low rates and long working hours. The organisation delivered a letter to Wolt management with this information as well as a petition which is said to represent a “significant number” of couriers.

It demands revised employment terms and delivery rates, provision of safety equipment, medical services and staff meals or vouchers and designated driver service points featuring toilets, rest areas and phone charging stations, among other changes.