Christmas is a time of giving, receiving, and ultimately, spending. And while shopping centres around Malta annually see a massive influx in customers over the holidays, online shopping has also seen a rapid increase over the last couple of years. Over the last week, the anxiety of getting your purchase before Christmas seems to have just gone into overdrive. At the centre of this controversy is the Maltese branch of DHL, the global courier behemoth.
On a daily basis and at an alarming rate, popular Maltese Facebook forums like The Salott and Are You Being Served have become inundated with complaints on tardy packages, with people reporting problems nationwide.
Endless posts have appeared on Facebook, and while some were posted on these customer-review sites, others even made it to DHL’s official local and international pages. People reported calling the offices twice a day for 10 whole days to no avail. Others said their parcels’ tracking information stalled and refused to be updated for over a week. Worse yet, some people said that, with seven days to go until Christmas, the packages they ordered back in November are still nowhere to be seen.
“Christmastime is obviously a time when orders increase, but that doesn’t mean we should just accept a complete stalling of this magnitude,” one user told Lovin Malta.
The scale of the online complaints was so vast, that within a couple of hours, some users were asking RUBS admin Moira Palmier to open a separate page specifically for DHL to “save many of us from all the moaning.”
The popular courier service has been getting flak across the board, with its Google review rating down to 2.1 stars out of 5. On Facebook, an unofficial DHL Malta page is even worse off, with a mere 1.7 stars.
Lovin Malta reached out to DHL Malta (and Europe) for a statement on the recent state of affairs and comments on any way forward, but have yet to receive an official reply.